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Diploma of Hospitality Management

Diploma of Hospitality Management

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COURSE DESCRIPTION

The Diploma of Hospitality Management qualification provides the skills and knowledge for an individual to be competent as a manager in any hospitality functional area.

This individual would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of their team.

The course would be relevant for employment in various hospitality settings, such as:

Restaurants

Hotels

Catering operations

Motels

Clubs

Pubs

Cafes

Coffee shops

Course Structure

Hospitality Industry Information

Hospitality Products

Social and Cultural Sensitivity

Reception Services

Porter Services

Visitor Information

WHS 1

Hotel Booking Systems

Customer Service & Sales Techniques

Workplace Coaching

Hygiene Practices for Hospitality Services

Hospitality Work Placement

Manage Budgets

Human Resource Management

WHS 2

Staff Management

Business Relationships

Customer Service Management

Event Management

Work Operations

Managing Risk

REQUIREMENTS

Successful completion of Australian Year 10 or equivalent.

English language proficiency requirements:

IELTS: 5.5

iBT TOEFL: 60

C1 Advanced: C

C2 Proficiency: C

CEF: B2

B2 First: C

PTE General: Level 3

PTE Academic: 59-74

TOEIC: 625

EDUCATIONAL INSTITUTION

Australian Pacific College (APC), founded in 1993 is an Australian educational provider – with multiple campuses- of which one is based in Melbourne. The College and its courses are Australian government registered. APC offers a wide range of English courses as well as vocational courses from Certificate II level up to Advanced Diplomas in a variety of disciplines. Its English courses are also accredited by the National ELT Accreditation Scheme (NEAS) and meet the high standards expected by international students. APC currently welcomes over 5,000 international students from over 90 countries.

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Australian Pacific College (APC), founded in 1993 is an Australian educational provider – with multiple campuses- of which one is based in Melbourne. The College and its courses are Australian government registered. APC offers a wide range of English courses as well as vocational courses from Certificate II level up to Advanced Diplomas in a variety of disciplines. Its English courses are also accredited by the National ELT Accreditation Scheme (NEAS) and meet the high standards expected by international students. APC currently welcomes over 5,000 international students from over 90 countries.

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