Online Graduate Certificate in Customer Success Management
Online Graduate Certificate in Customer Success Management
Advance your skill set for a career in customer success management This course gives professionals the leading edge for their next promotion, or change career into customer success management, Australia’s fastest growing job role. This course has been designed in partnership with some of Australia’s biggest brands. You’ll gain the…
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COURSE DESCRIPTION
Advance your skill set for a career in customer success management
This course gives professionals the leading edge for their next promotion, or change career into customer success management, Australia’s fastest growing job role.
This course has been designed in partnership with some of Australia’s biggest brands. You’ll gain the skills, tools and technical knowledge to successfully retain, engage and manage customers in the contemporary workplace. Project-based learning enables you to have an immediate impact on your organisation, whether it be in account management, sales or the recruitment sector.
Develop real world skills
Level up your skills and gain the customer success management qualifications from a world-leading university of technology and design.
100% online – no on-campus commitments
The freedom of online learning means you can study when and where you want. Coursework is always accessible, so you don’t have to reduce work hours or compromise your lifestyle.
Learn from leading industry experts
Connect with and learn from academic and industry leaders. We combine the forces of a leading technology university with high profile industry partners to ensure you’re learning practical skills that can be immediately applied at work.
Your online experience
Our online courses are built around engaging learning activities such as case studies, quizzes, interactive videos, and scenarios. You can immediately apply the information that you learn, receive feedback and improve.
What you will study
This program combines best practice from leading industry partners with the latest approaches in marketing, psychology, technology, product management, sales and business strategy for a dynamic and innovative approach to end-to-end customer relationship management.
Concentration areas
Customer value strategies
Leveraging customer data
Tracking, predicting and optimising customer behaviour
How to increase customer loyalty and longevity
Customer mapping techniques
Communication strategies and stakeholder management
Customer discovery and analysis tools
Customer experience design
Gain industry knowledge and learn with the best
This program has been designed for those wishing to pursue a career in customer success management, or who are in an existing client-facing role and are looking to upskill. You will learn the technical, operational and strategic skills for the next step of your career, from negotiation skills to customer analytics. You will graduate with a mix of skills and tools to take a dynamic and innovative approach to end-to-end relationship management to meet business goals and influence change in diverse contexts.
Career
RMIT’s intensive online programs prepare you for greater career success while you continue to work full-time. After graduating, you will be equipped to work as a customer success manager and apply your capability and expertise to diverse organisations and industries. This program will provide you with a foundation to further develop your end-to-end relationship management capabilities through your professional practice and/or further study.
EDUCATIONAL INSTITUTION
Since its establishment in 1887, Royal Melbourne Institute of Technology University (RMIT) has been meeting the needs of the community surrounding it. Originally a Working Men’s College, RMIT showed its flexibility during World War Two, training over 20,000 servicemen in communications to help with the war effort.Now, it is a true pioneer in international education, championing cross-border study opportunities with campuses in various countries. Granted formal university status in 1992, RMIT is ranked 21st in the world for universities that are less than 50 years old.RMIT is the largest higher education institution in Australia, currently with more than 82,000 students. With nearly 20% of those students coming from overseas, it is a university that truly welcomes diversity and is a melting pot of different cultures. RMIT has three campuses in Vietnam, a European hub in Barcelona, an office in Indonesia, and partners with 200+ institutions in 42 countries to provide study opportunities worldwide.
