Diploma of Hospitality Management
Diploma of Hospitality Management
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. Course Delivery 68 weeks…
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COURSE DESCRIPTION
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
Course Delivery
68 weeks classroom delivery, depending on intake (includes a maximum of 8 weeks holiday). Students must attend minimum 20 hours class time per week as part of your Student Visa requirements. Distance learning is not available.
Units of Competency
SITXCCS015 Enhance customer service experiences
SITXCCS016 Develop and manage quality customer service practices
SITXCOM010 Manage conflict
SITXFIN009 Manage finances within a budget
SITXFIN010 Prepare and monitor budgets
SITXGLC002 Identify and manage legal risks and comply with law
SITXHRM008 Roster staff
SITXHRM009 Lead and manage people
SITXMGT004 Monitor work operations
SITXMGT005 Establish and conduct business relationships
SITXWHS007 Implement and monitor work health and safety practices
SITXFSA005 Use hygienic practices for food safety
SITHIND008 Work effectively in hospitality service
BSBCMM411 Make presentations
BSBTEC303 Create electronic presentations
SIRXOSM004 Analyse performance of social media and online business tools
SIRXOSM007 Manage risk to organisational reputation in an online setting
SIRXSTR001 Develop an ecommerce strategy
SITEEVT023 Plan in-house events
SITHKOP010 Plan and cost recipes
SITHKOP015 Design and cost menus
SITTTVL004 Sell tourism products or services
SITXCCS010 Provide visitor information
SITXFSA006 Participate in safe food
handling practices
SITXFSA008 Develop and implement a food safety program
SITXHRM007 Coach others in job skills
SITXINV006 Receive, store and maintain stock
SITXINV008 Control stock
Delivery Methods
Lecture/workshops
Workbooks
Role plays/simulations
Practical activities
REQUIREMENTS
- 18 years or over
- Basic computer skills
- Meet all Student Visa requirements, including IELTS 5.5 (or equivalent) or English proficiency or Spencer College ACSF test level 3 PLUS
- Minimum Year 12 education or equivalent
EDUCATIONAL INSTITUTION
Spencer College is a friendly, welcoming, state-of-the-art educational facility based in Australia. As a nationally recognised Registered Training Organisation, Spencer College is fully committed to continuous improvement. It has two campuses based in Brisbane and Southport; both easily accessible by public transport due to their prime locations. Spencer College takes pride in its ever expanding faculties of Business, Management, Tourism and Hospitality and is proud to offer its services to students from 10 different nationalities.
