Certificate IV in Hospitality
Certificate IV in Hospitality
The Certificate IV in Hospitality strengthens your hospitality skills and prepares you to work in a supervisory or team leader role in a wide range of hospitality organisations including restaurants, hotels, clubs, pubs, cafes and bars. Become a concierge, bar or gaming supervisor, shift manager or front office supervisor. Study…
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COURSE DESCRIPTION
The Certificate IV in Hospitality strengthens your hospitality skills and prepares you to work in a supervisory or team leader role in a wide range of hospitality organisations including restaurants, hotels, clubs, pubs, cafes and bars.
Become a concierge, bar or gaming supervisor, shift manager or front office supervisor. Study with TAFE NSW and develop your knowledge of industry operations.
You will learn essential leadership, communication and service skills for an exciting career that can serve you all over the world.
Through theory and practical course work, you will learn to:
Lead and manage people
Monitor work operations
Provide advice on food and beverage pairings
Enhance customer service experiences
Manage conflict in the workplace
Manage diversity in the workplace
Contribute to work health and safety procedures
TAFE NSW is known for delivering theory along with practical learning. You will strengthen your practical skills in hospitality, including:
Business operation skills
Working in a fast-paced environment
Providing excellent customer service
Implementing and monitoring safety
Making espresso coffee
Providing responsible service of alcohol
Creating reservations for accommodation
Stand out in a global job market by developing a range of key soft skills that equip you with the confidence to work in the hospitality industry:
Leadership and management abilities
Strong communication and interpersonal skills
Problem solving strategies to meet client expectations
The ability to work independently and as part of a team
Attention to detail
Professionalism
A strong set of service values
Technology is changing the way the global hospitality industry operates. Apps in particular, are increasingly important in the way hoteliers manage guest services and can now control many aspects of the guest cycle and experience.
Social networks and hospitality rating platforms like TripAdvisor have had a big impact on customers. This has led to increased transparency in the industry and ultimately, to improved quality of service provided by hospitality organisations.
As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. Qualifications and quantitative competencies (like forecasting and budgeting) are becoming important for success in the industry.
REQUIREMENTS
Year 10 or equivalent
English Language Requirements:
- Academic IELTS 5.5 or TOEFL (iBT) 46 or equivalent
- Or Completion of a TAFE NSW General English Program
EDUCATIONAL INSTITUTION
With a reputation for providing high quality teaching and education, Technical and Further Education New South Wales (TAFE NSW) has over 40 locations across the state for international students to choose from. TAFE NSW is the biggest training and vocational education provider in Australia with over 3,800 international students studying at the institution each year. Located in picturesque New South Wales, with the world-renowned city of Sydney at its heart, students can study in a cosmopolitan and dynamic region.TAFE NSW offers students the opportunity to select from over 140 courses offered at various levels including certificate, diploma and degree. Further, students can pursue English language courses and pathway programmes that prepare them for enrolling in degree courses at Australian universities.Students at TAFE NSW benefit from highly qualified faculty and small class sizes that enable personalised attention. One-to-one training from academics is common place and contributes to the unique learning environment. TAFE NSW ensures that students are exposed to best practice and industry knowledge embedded in programmes, preparing them for the world of work after graduation.International students are well looked after with excellent support services and structures. This includes personal counselling, academic and career development, study skills programme and English language support. A comprehensive student orientation programme is also provided and students are encouraged to join the Student Association in order to have access to events and activities on campus. The International Students Office, with dedicated international student coordinators, looks after the welfare of international students, with everything from answering queries to helping students settle in to life on campus.RTO 90003HEPS PRV12049
