Diploma of Hospitality Management
Diploma of Hospitality Management
The Diploma of Hospitality Management gives you the advanced skills and knowledge you need to succeed in a supervisory or management role in the hospitality industry. This course combines practical skills with contextualised business knowledge so you can thrive in this fast-paced global industry. Through theory and practical course work,…
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COURSE DESCRIPTION
The Diploma of Hospitality Management gives you the advanced skills and knowledge you need to succeed in a supervisory or management role in the hospitality industry.
This course combines practical skills with contextualised business knowledge so you can thrive in this fast-paced global industry.
Through theory and practical course work, you will learn to:
Lead hospitality services in real and simulated environments
Manage and deliver operational plans
Enhance customer service experiences
Prepare and manage budgets
Manage difficult situations and conflict
Lead a team of professionals
Research and comply with regulatory requirements
Roster staff
Implement and monitor work health and safety practices
TAFE NSW is known for delivering theory along with practical learning. You will strengthen your practical skills in hospitality, including:
Leadership and management skills
Managing people from diverse social and cultural backgrounds
Providing excellent customer service
Advanced sales techniques
Managing financial transactions
Stand out in a global job market by developing a range of key soft skills that equip you with the confidence to work in the hospitality industry:
Strong communication and interpersonal skills
The ability to build a positive team culture
The drive to provide outstanding customer service
Problem-solving strategies
The ability to work independently and as part of a team
Professionalism
Technology is changing the way the global hospitality industry operates. Apps in particular, are increasingly important in the way hoteliers manage guest services and can now control many aspects of the guest cycle and experience.
Social networks and hospitality rating platforms like TripAdvisor have had a big impact on customers. This has led to increased transparency in the industry and ultimately, to improved quality of service provided by hospitality organisations.
As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. Qualifications and quantitative competencies (like forecasting and budgeting) are becoming important for success in the industry.
REQUIREMENTS
Year 12 or equivalent
English Language Requirements:
Academic IELTS 5.5 or TOEFL (iBT) 46 or equivalent
Or Completion of a TAFE NSW General English Program
EDUCATIONAL INSTITUTION
With a reputation for providing high quality teaching and education, Technical and Further Education New South Wales (TAFE NSW) has over 40 locations across the state for international students to choose from. TAFE NSW is the biggest training and vocational education provider in Australia with over 3,800 international students studying at the institution each year. Located in picturesque New South Wales, with the world-renowned city of Sydney at its heart, students can study in a cosmopolitan and dynamic region.TAFE NSW offers students the opportunity to select from over 140 courses offered at various levels including certificate, diploma and degree. Further, students can pursue English language courses and pathway programmes that prepare them for enrolling in degree courses at Australian universities.Students at TAFE NSW benefit from highly qualified faculty and small class sizes that enable personalised attention. One-to-one training from academics is common place and contributes to the unique learning environment. TAFE NSW ensures that students are exposed to best practice and industry knowledge embedded in programmes, preparing them for the world of work after graduation.International students are well looked after with excellent support services and structures. This includes personal counselling, academic and career development, study skills programme and English language support. A comprehensive student orientation programme is also provided and students are encouraged to join the Student Association in order to have access to events and activities on campus. The International Students Office, with dedicated international student coordinators, looks after the welfare of international students, with everything from answering queries to helping students settle in to life on campus.RTO 90003HEPS PRV12049
