SIT30122 Certificate III in Tourism
SIT30122 Certificate III in Tourism
If you have strong customer service skills and a keen interest in the Tourism industry, this qualification will provide you with the skills you need to work in your tourism field of choice. This qualification is ideal if you are looking to gain employment in the Tourism industry sector and…
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COURSE DESCRIPTION
If you have strong customer service skills and a keen interest in the Tourism industry, this qualification will provide you with the skills you need to work in your tourism field of choice.
This qualification is ideal if you are looking to gain employment in the Tourism industry sector and allows for multi-skilling and specialisation in roles that involve planning and coordinating a range of tourism services, or more hands-on customer facing roles in the delivery of our unique tourism products.
During the Certificate III course you will have the opportunity to engage with industry employers and an enthusiastic and supportive alumni network, and experience first hand the Tasmanian tourism offering.
This course is offered as an on-campus program at Drysdale Hobart and Devonport and is also available in the workplace for new and existing workers within the tourism industry. If completing as an apprentice/trainee or workplace-based student, your training will consist of a combination of on-the-job training, off-the-job workshops and self-paced study.
In this course, you will gain valuable skills to work for tourism businesses and operators of varying sizes, inbound tour operators, visitor information centres, a range of visitor/tourist attractions, cultural and heritage sites and/or any other tourism-related business.
This course will provide you with the opportunity to gain an in-depth view of the Tourism industry, giving you valuable experience in sourcing and using information on the Tourism and Travel industry and an understanding of how the industry is structured.
Insights and skills around providing high quality customer service, information and assistance to customers, and visitor information are key to the course, as is learning the importance of working effectively with others.
You will also learn how to participate in safe work practices, as well as show social and cultural sensitivity –an important skill to have if you are looking to work in the Tourism industry.
Electives will include providing responsible service of alcohol, and the provision of first aid, as these important regulated skills are useful across a range of customer orientated tourism roles. Providing advice on Australian destinations alongside the key principles of how to source and present information to visitors and tourists alike will be highlighted, and training provided in how best to operate the myriads of online information systems available to access in the tourism industry.
Other electives cover things like providing a briefing or scripted commentary, using social media in a business, and participating in environmentally sustainable work practices – a key focus for many in the tourism industry. Please contact us to find out what specific electives are offered in your region.
On successful completion of this course, you will have a range of skills to seek employment in a diverse array of tourism operations, either in an office-based role planning and coordinating tourism services, or in a role based ‘in the field’ where products are delivered.
Career opportunities
Indigenous Cultural Centre Guide
Inbound Tour Coordinator
Customer Service Officer
Museum Attendant
Visitor Information Officer
Booking Agent
REQUIREMENTS
Applicants will be required to undertake a career conversation including a literacy and numeracy questionnaire* as part of their application. This process will take place either face to face or online depending on applicants’ availability, and applicants will be fully supported throughout the process. We will be in contact after you submit your application.
*an outcome of exit level 2 in literacy and exit level 2 in numeracy is desired for entry to this course.
EDUCATIONAL INSTITUTION
TasTAFE is a not-for-profit government business and the largest public provider of vocational education and training in Tasmania. TasTAFE is a leading education and training provider which strives to be contemporary in its delivery. TasTAFE offers over 170 nationally accredited and industry-endorsed qualifications, ranging from Certificate I to Advanced Diploma level. There are also short courses and skill sets offered across more than 30 industry areas. TasTAFE offers online courses and regionally-based programs, apprenticeship training, self-paced and evening classes and delivers training interstate and internationally. Each year, the institute sees around 20,000 enrolments, including more than 6,000 apprentices. Students at TasTAFE will have the opportunity to gain real-life experience in simulated work environments, work placements and community projects. TasTAFE can also provide students with the skills and know-how to start their own business and be their own boss.
