Certificate III in Business (Customer Engagement) (BSB30120)
Certificate III in Business (Customer Engagement) (BSB30120)
A world of business opportunity is yours with Danford’s tailored business programs. Discover the skills and knowledge to provide expert business support. From technical expertise to providing professional service, Danford College prepares you for excellence in business. This qualification will build your skills and knowledge to be able to deliver…
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COURSE DESCRIPTION
A world of business opportunity is yours with Danford’s tailored business programs.
Discover the skills and knowledge to provide expert business support. From
technical expertise to providing professional service, Danford College prepares you for excellence in business.
This qualification will build your skills and knowledge to be able to deliver service in a variety of Business Services job roles.
Once qualified graduates will be able to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will develop competencies to use sound judgment and relevant theoretical knowledge providing technical advice and support to a team.
OCCUPATIONS
Medical Receptionist, Records Clerk, Administrative Assistant, Customer Service Representative, Medical Secretary
CORE UNITS
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
ELECTIVE UNITS
BSBOPS305 Process customer complaints
SIRXCEG002 Assist with customer difficulties
BSBOPS304 Deliver and monitor a service to customers
SIRXCEG005 Maintain business to business relationships
BSBESB401 Research and develop business plans
BSBWRT311 Write simple documents
BSBTEC301 Design and produce business documents
REQUIREMENTS
To study at Danford College, all international students must be at least 18 years of age or above when the course starts.
Academic requirements
All international students must meet a minimum academic requirement to gain admission to Danford College. Danford College requires the successful completion of studies equivalent to Australian Year 12 education as the minimum level of entry into our courses.
International English Language Testing system (IELTS Test)
IELTS: 6.0
TOEFL: 64
Cambridge English: 169
Pearson Test of English Academic: 50
Occupational English Test: B for each test component of the OET.
EDUCATIONAL INSTITUTION
Since 2007, Danford College has been offering high-quality education to students from all over the world through various pathways towards tertiary studies through its partnership with Melbourne Polytechnic. Completion of a qualification at Danford College can contribute to a credit transfer and towards a Bachelor’s degree. Danford College offers nationally recognised qualifications in a wide range of fields, some of which are: business, banking, building & construction, civil construction, information technology, leadership & management, project management and travel and tourism. The college has experienced and highly qualified staff delivering courses in high-tech, modern classrooms in two campuses in Melbourne that overlook Melbourne’s skyline. The campus environment is diverse and friendly, with students from all over the world enrolling in courses and studying in a student friendly, fun-filled and multicultural city.
