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Certificate III in Retail

Certificate III in Retail

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work…

Categories
Business And Administrative Studies
IH Brisbane – ALS

COURSE DESCRIPTION

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

Employment opportunities with this qualification include frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Successful completion of the Certificate III in Retail may provide entry into the Certificate IV in Retail and other Certificate III and IV Accredited Courses and Training Package qualifications.

Mode of delivery

  • 20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
  • There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
  • Depending on your previous skills and knowledge, you may need to attend more elements.

Units

SIRXSLS001 Sell to the retail customer

SIRXWHS002 Contribute to workplace health and safety

SIRXIND001 Work effectively in a service environment

SIRXCEG001 Engage the customer

SIRXRSK001 Identify and respond to security risks

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

SIRXPDK002 Advise on food products and services

CHCDIV001 Work with diverse people

SIRXHWB001 Maintain personal health and wellbeing

SIRXCOM001 Communicate in the workplace to support team and customer outcomes

SIRXIND003 Organise personal work requirements

REQUIREMENTS

  • IELTS 5.5 equivalent / Upper Intermediate English level
  • Successful completion of Year 10 or equivalent; Certificate II in Retail Services advantageous.
  • Minimum 18 years of age

EDUCATIONAL INSTITUTION

IH Brisbane – ALS

Australian Language Schools, a CRICOS provider, is located in Brisbane, Australia. The School is registered by the Australian government to offer practical English intensive courses to domestic as well as international students. Courses offered include part time and full time programs in general English, English for academic purposes, IELTS exam preparation, Cambridge exam preparation – FCE and CAE, Cambridge proficiency – CPE and intensive conversation course.

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IH Brisbane - ALS

Australian Language Schools, a CRICOS provider, is located in Brisbane, Australia. The School is registered by the Australian government to offer practical English intensive courses to domestic as well as international students. Courses offered include part time and full time programs in general English, English for academic purposes, IELTS exam preparation, Cambridge exam preparation – FCE and CAE, Cambridge proficiency – CPE and intensive conversation course.

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