Certificate III in Business (Customer Engagement)
Certificate III in Business (Customer Engagement)
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They…
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COURSE DESCRIPTION
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.
They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge.
They may provide technical advice and support to a team.
Successful completion may provide entry into the Certificate IV Business or Customer Engagement, and other Certificate III, IV and Diploma Accredited Courses and Training Package qualifications.
Mode of delivery
20 hours per week face to face, with a mix of lecture style classes, tutorials and practical elements
There are approximately 6 hours of assessment for each unit in the course, comprising of written assessments and practical demonstrations
Depending on your previous skills and knowledge, you may need to attend more elements.
Units
BSBSUS211 Participate in sustainable work practices
BSBPEF201 Support personal wellbeing in the workplace
BSBCRT311 Apply critical thinking skills in a team environment
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
Intensive-BSB30120-Certificate III in Business (Customer Engagement)
Total Length 27 weeks
REQUIREMENTS
- IELTS 5 equivalent / High Intermediate English level
- Successful completion of Year 10 or equivalent
- Minimum 18 years of age
Entry requirement – Intensive
IELTS 5.5 equivalent / Upper-Intermediate English level
EDUCATIONAL INSTITUTION
Australian Language Schools, a CRICOS provider, is located in Brisbane, Australia. The School is registered by the Australian government to offer practical English intensive courses to domestic as well as international students. Courses offered include part time and full time programs in general English, English for academic purposes, IELTS exam preparation, Cambridge exam preparation – FCE and CAE, Cambridge proficiency – CPE and intensive conversation course.
